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Property Complaints Program


Closed until further notice. All online services on the City website will remain available and all City departments will still answer questions via phone and email. Online transaction fees will be waived until further notice. A secure drop-box will be made available at City Hall for residents to drop off permit applications, payments or assessment grievances. Additional drop-boxes will be located outside of each NSC office to accept business and handicap parking permits. Payments can also continue to be made by mail.

* Accepts property complaints against landlords.

* Assists with landlord/tenant problems.

* Informs landlord of violations.

* Informs Housing Unit at DSS.  Housing Unit has the ability to withhold rent for tenants who are on public assistance whose landlords refuse to fix property after a reasonable amount of time.
  • Clients referred to their Neighborhood Service Center for specific assistance

Eligibility: None.

Application Process: Call for information.

Required Documentation: Call for information.

Fees: No fee for service.

Coverage Note: City of Rochester.

Languages: Other language assistance available.

This program is offered at this site:

Map Marker 1 Rochester City Hall

30 Church Street
Rochester NY 14614
Within City limits
Outside City limits
M-F 7:00AM-11:00PM. SA 8:00AM-4:00PM. SU 10:00AM-4:00PM.

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Map Marker Agency

Rochester City Hall

City Clerk's/Treasury Department Offices are closed for in-person business. If business is necessary before 8/18, residents may use the drop boxes located at the Link Entrance to City Hall on Fitzhugh Street during normal business hours of 9:00 AM to 5:00PM. -Any payments should be submitted using a check or money order. -Any resident wishing to use cash for payment should wait until the offices reopen on Wednesday. -Any delayed payment during the next two days will not incur any additional interest, penalties or fees.

Rochester City Hall provides City government offices. 

30 Church Street
Rochester NY 14614

Hours: M-F 7:00AM-11:00PM
SA 8:00AM-4:00PM
SU 10:00AM-4:00PM

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