Home Energy Assistance Program/HEAP
• Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as:
- Regular benefit: Assists low-income individuals with the cost of heating their homes.
- Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency.
- Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces.
- Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season.
- Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat.
Eligibility: Must be a resident of area served. Eligibility is based on family size and annual income. For cooling assistance, must qualify for HEAP and have at least one family member with a medical condition made worse by heat.
Application Process: Non-public assistance clients: call DSS reception. Public assistance clients: call worker at DSS. Seen by appointment only.
Required Documentation: Call for information.
Fees: No fee for services.
Coverage Note: Ontario County.
Languages: American Sign Language, Spanish
