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Home Energy Assistance Program/HEAP

provided by Seneca County Division of Human Services

* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
  • Regular benefit: assists low income individuals with the cost of heating their home.  Regular HEAP applications: Open November.
  • Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency.  Open January.
  • Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace.  Heating Equipment Repair or Replacement applications: Open November.
  • Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season.  Heating Equipment Tune-Up Component Applications: Open November.
  • Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May.

Eligibility: Low income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.

Application Process: Regular benefits: By mail, on-line, or over the phone. SNAP recipient households: Call worker for assistance. Temporary assistance households: call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.

Required Documentation: Speak with a worker for document information.

Fees: No fee for service.

Coverage Note: Seneca County.

Languages: Certified language service.


Seneca County Division of Human Services

Map Marker 1
1 Dipronio Drive
Waterloo NY 13165
M-F 8:30AM-5:00PM.



Tracy VanVleck

Seneca County Division of Human Services

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