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Must be a resident of area served. Eligibility is based on family size and annual income. For cooling assistance, must qualify for HEAP and have at least one family member with a medical condition made worse by heat.

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Low income or recipient of Temporary Assistance and​/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.

Resident of area served.

Applicants must have an active account with either NYSEG or RG&E, meet the HEAP income guideline, have an active disconnect notice, and exhausted all other assistance programs, such as HEAP, food stamps, Medicaid and local or county emergency aid. Active military and well-discharged veterans, regardless of income, can apply. This grant can be received once every 12 months.

Eligibility for customers who are active duty military personnel and veterans: Active duty military personnel and well-discharged (honorary or general) do NOT have to meet income guidelines, however there must be an active disconnect notice. The account may be in the spouse's​/partner's name. The military member or veteran does not have to reside in the household, however, the spouse​/partner must.